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IT and cloud

Connect the event, the change decision and the action that actually ran.

Monitoring, service management, repositories and deployment tools already automate parts of IT operations. The gap is the execution path between them: which event opened the work, what was approved, which environment changed and what the checks returned. Nexus coordinates that path on your infrastructure, keeping the operational record and the required authority attached as work crosses systems.

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Processes in this department
10Processes in this department
Systems they run across
8Systems they run across
Customer stories
3Customer stories
On your infrastructure
Self-hostedOn your infrastructure

The work

What it and cloud runs on Nexus

  1. Event intake and operational routing

    Validate cloud events, infrastructure alerts or cross-agency file submissions and route the resulting work. Preserve source references and the context required by the destination team.

  2. Incident coordination

    Connect an alert or service issue to the assigned investigation and remediation process. Return progress and outcomes to the relevant service records as the work proceeds.

  3. Controlled infrastructure actions

    Apply the approved cloud or host operation through the permitted interface or code step. Record the exact request, response and configured follow-up checks.

  4. Change and deployment governance

    Carry the selected revision, environment and required approval into the deployment path. Keep the implementation result tied to the change that authorized it.

  5. Investigation and review briefs

    Use models for alert grouping, log interpretation, remediation proposals or change summaries where those steps help the operator. The resulting brief enters the same change and execution process as other operational work.

Consolidation

One layer, not one integration at a time

The monitoring rule, service ticket, deployment job and local script may each have a history, but reviewing one operational change still requires connecting them. Nexus provides a common execution path with versioned conditions, approval steps, scoped calls and a defined exception route. IT can inspect what ran against a particular environment, identify the responsible decision and locate an outstanding stage without reconstructing the sequence from several independent automation histories.

Ownership

Where a person decides

The named incident owner determines the response path, and the change authority approves the action, environment and revision scope required by policy. Access changes and exceptions to production controls retain their designated owners. Separate workflow steps perform the authorized actions and record the resulting state checks; investigation or model output is review material, not a change approval.

AI for IT and cloud operations Where a model is worth the call in this department, and where a rule already settles it.

10 processes

IT and cloud use cases

Explore IT and cloud processes covering event intake, incident coordination, infrastructure actions, deployment governance and model-assisted investigation.

Filter every use case by department and industry

3 customer stories

Customer stories

Explore related customer stories in service automation, hosting operations and fleet analytics, each describing its own operational scope.

Systems in scope

What it and cloud processes connect

Counted across the processes above. Anything outside a pre-built action runs through an API, protocol or database call, or as Rules + Code.

Talk to a solutions engineer

Bring one it and cloud process you want to consolidate

We will map the handoffs it crosses today, where the approval belongs, which steps stay deterministic and what the run record has to show afterwards.

  • Runs on your infrastructure, including air-gapped.
  • Your systems keep their own records.
  • Existing automation can be invoked rather than rewritten.

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Goes to a solutions engineer who will run the session against the capability you select, in a shared environment.

FAQ

IT and cloud: common questions

We already have deployment and incident tools; why add another layer?
Nexus coordinates the work between those tools, connecting the triggering event, rule version, approval and actual system response in one execution path rather than replacing each tool's specialist role.
Can infrastructure and application work run in the same workflow?
Yes. The workflow can combine supported integration operations, infrastructure interfaces and code steps with shared approval and execution-record handling.
Can this operate inside an isolated environment?
Yes. Nexus supports air-gapped deployment when the required systems, interfaces, dependencies and any selected models are available inside that boundary.
Where is the AI-specific IT argument covered?
See AI for IT and cloud operations at /solutions/ai-for-it-operations for alert interpretation, log investigation, remediation proposals and approver summaries.

Architecture session

Map your it and cloud processes onto one execution layer

We will go through what you run today, which parts already work, and what consolidating the execution path would actually change.

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