Enterprise use case · Amazon Seller + ServiceNow + Microsoft 365
Amazon fulfilment exception workflow
Fulfilment exceptions are noticed in seller tools and chased by email with no owner or record. Fulfilment problems become owned ServiceNow tickets, with the owner told and the resolution recorded.
Systems involved
What each system contributes
10 actions
- FBA5
- FBM5
Amazon Seller pre-built actions cover FBA and FBM fulfilment operations. Marketplace data outside those actions is read through the Amazon Selling Partner API and normalized in Rules + Code. No Amazon trigger is used: a schedule, HTTP poll or webhook starts the run.
Architecture
One governed run
How it starts: A schedule or HTTP poll checks fulfilment status. Amazon Seller has no trigger source.
Step by step
How the process runs
- 01
Detect
FBA and FBM actions return fulfilment status. Rules + Code flags exceptions by your criteria.
- 02
Ticket
A ServiceNow ticket, or an incident for wide impact, is opened with the context attached.
- 03
Owner
The assigned owner is notified in Teams or email.
- 04
Resolve
Any corrective fulfilment action waits for approval, then the ticket closes with the result.
Control
Human decision and exception path
Human decision
The operations owner approves any corrective fulfilment action before it runs.
Exception path
- Repeated exceptions on one item are grouped into one ticket.
- Unreachable APIs are retried, then flagged.
- Stale tickets escalate.
Evidence
What gets audited
- Fulfilment data.
- Ticket and owner.
- Approval.
- Resolution and closure.
Nexus runs on premises, in private or sovereign cloud, or air-gapped. Credentials stay in the vault, roles decide who can approve, and the execution record stays inside your deployment boundary.
Sovereignty and deploymentRelated
Patterns, connectors and next steps
- SAP-ServiceNow integration
Integration pattern · ERP exceptions reach service operations, and approved changes reach SAP.
- Amazon Seller connector
10 pre-built actions
- ServiceNow connector
55 pre-built actions
- Microsoft 365 connector
45 pre-built actions
- Human-in-the-loop
Where approval belongs in a running workflow.
- Order to cash across CRM, ERP and billing
Another enterprise use case.
FAQ
Questions about this use case
- Does Nexus replace any of these systems?
- No. Each system keeps its own records. Nexus runs the process between them and records each decision.
- How does the run start?
- A schedule or HTTP poll checks fulfilment status. Amazon Seller has no trigger source.
- What if a step is not covered by a pre-built action?
- Amazon Seller pre-built actions cover FBA and FBM fulfilment operations. Marketplace data outside those actions is read through the Amazon Selling Partner API and normalized in Rules + Code. No Amazon trigger is used: a schedule, HTTP poll or webhook starts the run.
Use case review
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